FAQ

Straightforward answers.

What is Onwarda?

An operating layer for hospitality: property presentation, a guided guest stay, and operator visibility.

Who is it for?

Independent hosts, property managers, conciergeries, and small hospitality operators.

Is Onwarda a PMS?

No. Use it alongside the systems you already rely on.

Does Onwarda replace Airbnb or Booking.com?

No. Those remain booking channels. Onwarda is the stay and operations layer.

What does the guest see?

A branded, mobile-first portal for their reservation — welcome through checkout.

Do guests need an account?

No. They open a secure reservation link.

Can I use Onwarda with my existing systems?

Yes as a complementary layer. Direct PMS and OTA integrations are not implemented yet.

What happens when I add more properties?

Plans are designed around portfolio size. Indicative pricing is on the pricing page.

What are optional services?

Produced work such as 360°, video, smart-access installation, and tutorials.

Is 360° included?

Not in the core software. It is an optional property service.

Can Onwarda help with smart locks?

As an optional installation service. There is no live lock API in the product today.

How does the guest portal work?

A cryptographically random stay link opens only that reservation’s guest-safe content.

Can I customize my branding?

Yes. Operator branding appears on public pages and the guest portal.

Can I cancel?

Cancellation terms are not finalized yet. Talk to Onwarda and we will be explicit before any paid period starts.

How does pricing work?

Indicative monthly plans by portfolio size. Choosing a plan does not charge you.